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SipWise Support

Last updated: September 6, 2026

SipWise is a private drink journal. You log what you drink and it shows four separate pictures — hydration, caffeine, free sugar and alcohol. Need help? Contact us at maxadlaistudio@gmail.com.

Common Topics

1) What SipWise Does

• Four lenses, not one score: hydration, caffeine, free sugar and alcohol are tracked separately, because they mean different things.
• Today: your running totals for the day, each against its own goal or reference.
• Your usuals: tap a drink to log it instantly; press and hold to pick a size.
• Diary: a calendar of what you drank, day by day.
• Insights: weekly patterns and how this week compares with last.
• Drink library: the built-in catalogue plus any drinks you add, each with your own default serving.

2) Logging a Drink

• Tap a usual on the Home screen — one tap logs it.
• Choose opens your drink library to pick and set a size.
• Say and Scan use AI and need SipWise Plus (see below).
• You can backdate a drink to an earlier day from the Diary.

3) SipWise Plus and AI Logging

• SipWise Plus unlocks two AI ways to log: Say (describe a drink out loud) and Scan (photograph a drink or its label). Everything else in SipWise is free.
• The AI returns estimated details — drink, size, caffeine, sugar, alcohol. Nothing is logged until you review and confirm it.
• SipWise Plus is an auto-renewing yearly subscription. App Store product ID: sipwise_ios_pro_year. Pricing, currency, renewal timing and billing are handled by Apple and shown in the purchase sheet.
• Plus includes an allowance of AI logs (currently about 1200 per subscription period; subject to change). Settings shows your usage and reset date. When it runs out, keep logging by tap or by hand until it resets.
• Tap Restore on the SipWise Plus screen to recover a subscription bought with the same Apple ID.
• Manage or cancel from your Apple account subscription settings.

4) Logging by Voice

• Tap Say, allow microphone and speech recognition once, then describe what you drank in a normal sentence.
• You can name more than one drink at once — “a large latte and a glass of water”.
• Speech is turned into text by Apple on your device; SipWise sends the text, not a recording.
• Say the size if you know it (“a 500 ml bottle”); otherwise SipWise estimates and you can adjust before confirming.

5) Logging by Photo or Label

• Use a clear, straight-on photo with good lighting and no glare.
• For packaged drinks, include the nutrition label so caffeine and sugar can be read rather than estimated.
• Review every number against the label before you confirm — from a label they are read, from a plain cup they are estimated.
• If the photo can't be read, fill the drink in by hand or try a sharper photo. The photo is not stored on our servers.

6) Goals and References

• Hydration goal: set it yourself, or let SipWise personalise it from your weight and activity.
• Caffeine reference: a general daily figure you can adjust.
• Free sugar: shown against a World Health Organization total-diet reference. It counts only the sugar from your logged drinks — it is not a “budget” and going over is not an alarm.
• Alcohol: awareness only. SipWise shows standard drinks this week and your alcohol-free days, following the Australian guideline. It never shows a “remaining allowance”.
• Pregnancy / breastfeeding mode: adjusts the caffeine reference and replaces the alcohol count with health guidance.

7) Reminders and Notifications

• Turn on Water reminders in Settings for a gentle nudge — only if you are behind your goal, in the mid-afternoon, never in the evening, never about alcohol.
• Add your own reminders under Settings › All reminders — fixed times or check-ins.
• If alerts do not appear, check iOS notification permission, Focus / Do Not Disturb, and device time settings.

8) Your Data

• Everything is stored on your device. There is no account and nothing is synced.
• Settings › Export data saves your journal as JSON or CSV through the Share Sheet. This is free.
• The database and photos are excluded from iCloud and device backups. Deleting the app deletes the journal — export first.

9) Accuracy and Health

• SipWise is a journal, not medical advice and not a medical device. Every figure is a general estimate.
• AI output can be incomplete, inaccurate or misread — always review before confirming.
• For medical advice, including during pregnancy or breastfeeding, talk to a qualified professional.

10) Appearance

• Settings › Appearance changes the accent colour (default teal), light / dark / auto theme, and a calmer “calm” style.

When Contacting Support

• Device model and iOS version.
• SipWise app version and build number (Settings › About).
• What happened and what you expected.
• Screenshots and any error message.
• If AI-related: whether it happened during voice logging or photo / label logging.
• For purchase issues: Apple ID region and approximate purchase time.

Developer

MAX AI Studio

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