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Recalla Support

Last updated: August 15, 2026

Recalla helps you remember the past, organize the present, and plan the future. Need help? Contact us at maxadlaistudio@gmail.com.

Common Topics

1) Save Mode vs Chat Mode

• Save Mode: your input is parsed into structured records (trip, reminder, note, etc.).
• Chat Mode: conversational responses only, no new memory record is created.
• If you do not want auto-saving, switch to Chat Mode before sending.

2) OpenAI Parsing and Local Storage

• Recalla uses OpenAI for AI-powered parsing, organization, and summarization when cloud AI is needed.
• Your memories, reminders, categories, and most app data stay stored locally on your device by default.
• Text, voice transcripts, images, and nearby context may be securely sent to OpenAI only for the parsing request you trigger.
• Recalla does not keep those parsed contents stored long-term on its own servers.

3) Monthly Subscription, Restore and Manage Plan

• Recalla currently offers one Monthly plan for AI access.
• Tap Restore to recover an existing purchase on the same Apple account.
• Cancellation and subscription management are handled by Apple via the App Store subscriptions page.
• Price, storefront currency, renewal timing, and billing follow Apple's subscription system.

4) Voice Input and Language Recognition

• Grant microphone permission in iOS Settings for Recalla.
• For mixed-language speech, speak slightly slower and avoid overlapping phrases.
• If recognition quality drops, stop and restart recording once.

5) Trip Plan Generation

• Generate Plan uses a structured template to output readable travel content.
• You can edit and save the generated plan in detail pages.
• If AI is unavailable, local fallback may return shorter/less detailed plans.

6) Reminders, Alarm and Notifications

• Enable notifications in iOS Settings to receive reminders and alarm alerts.
• Alarm records can be created by chat/voice or from quick action icons.
• If alerts do not fire, verify Focus/Do Not Disturb and notification permission.

7) Attachments and Media

• You can attach images and supported files to memory details.
• If you choose AI parsing, the selected image may be sent securely to OpenAI for analysis.
• If you skip AI parsing, files can still be saved locally as attachments.

8) Data and Safety Notes

• Most data is stored on your device locally.
• AI-generated content may be inaccurate. Please verify important facts and dates yourself.
• Do not rely solely on generated output for legal, medical, financial, or safety-critical decisions.

When Contacting Support

• Device model and iOS version.
• App version/build number.
• What happened vs expected behavior.
• Screenshots and the exact error text (if any).
• If AI-related: whether the issue happened during text, voice, or image parsing.

Developer

MAX AI Studio

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