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Mendora Support

Last updated: August 30, 2026

Mendora keeps a lifecycle record for your home appliances and gives you a cautious first read when something breaks. Need help? Contact us at maxadlaistudio@gmail.com.

Common Topics

1) What Mendora Does

• Add appliances: a photo, brand, model, serial, purchase date, warranty and location. Purchase date defaults to today and warranty to one year — adjust as needed.
• Start an issue: photograph the fault, let AI identify the appliance and return a preliminary assessment — likely causes, safe things to try, what to avoid, and an urgency level.
• Repair flow: a five-step wizard — Identify → Assess → Prepare a repair pack → Find a repairer → Share.
• Log Service: book a repair visit, log a completed repair with its invoice, record maintenance, or set a reminder.
• Contacts: your saved repair companies, grouped by trade (plumber, electrician, appliance repair, and more).
• Reminders: warranty expiries, maintenance due dates and booked repair visits, plus a bell on the Home screen for what is due soon.
• History: every issue, repair, service and booking on one timeline per appliance.

2) The AI Preliminary Assessment

• Write a clear description of the problem and add the error code shown on the appliance, if any.
• The assessment is preliminary guidance only, not a professional diagnosis. Read it, do not rely on it.
• Any AI-suggested repair method is for general reference only. If you choose to do any repair yourself, take proper safety precautions, disconnect power or utilities where appropriate, and stop if you are unsure.
• If Mendora shows a safety warning — or you notice a gas smell, sparks, burning, smoke or water damage — stop and contact a qualified professional or emergency services.
• You can mark an assessment helpful or not helpful; this is stored on your device and helps us improve.

3) The Repair Pack and Finding a Repairer

• The repair pack is a plain-language message to a repairer, built from the appliance details, the problem, and the AI assessment. Edit it on the Prepare step; add your name in Settings so it signs off.
• On the Find a repairer step you can: let Mendora search the web for nearby companies, pick one of your saved contacts, or type an email or phone number.
• The web search uses an approximate location or a suburb / postcode you type, and runs at most twice per issue (it has a real cost). After that the button stays visible but disabled.
• On the Share step, the pack is sent through the iOS Share Sheet with the fault photos as images. If the repairer has an email or phone, there are one-tap Email / Text shortcuts (text only).
• Any step also has an “I fixed it myself” link to close the issue.

4) Booking a Visit and Logging the Repair

• Log Service › Repair › Book visit: save the company and the appointment date & time. Mendora adds a reminder and shows the visit on the appliance and the Home screen.
• When the visit is done, open that reminder and tap Log the repair, or use Log Service › Repair › Repair done. Scan the invoice to fill fields, add the cost, warranty months and a next-service date.
• Logging a repair from an issue resolves that issue automatically.

5) Reminders and Notifications

• Enable notifications in iOS Settings so Mendora can deliver alerts.
• The Home-screen bell shows everything due inside your alert window. Change the window in Settings › Notifications › Alert me ahead (default 7 days).
• Tapping a reminder notification opens the related appliance or schedule.
• If alerts do not appear, check iOS notification permission, Focus mode, Do Not Disturb, and device time settings.

6) Contacts

• Repairers are saved automatically when you confirm a repair, and you can add them by hand.
• Set a Type (plumber, electrician, etc.) for the right icon; the Contacts tab shows a filter bar once you have more than one trade.
• “Scan a business card” fills the fields with AI — check every field afterwards.

7) Scanning an Invoice or Document Looks Wrong

• Use a clear, straight-on photo with good lighting and no glare.
• Capture the whole document, including totals, dates and warranty terms.
• You can upload several photos, or choose only the PDF pages Mendora should read, up to six selected pages/photos per request. Each selected photo or PDF page counts as one AI action.
• Review every extracted field against the original before you confirm.
• If the scan fails, the photo is still saved — fill the fields in by hand or try a sharper photo.

8) Mendora Pro and AI Actions

• Mendora Pro is a yearly subscription that unlocks the AI features. The App Store product ID is mendora_year_pro.
• Pricing, storefront currency, renewal timing and billing are handled by Apple and shown in the App Store purchase sheet.
• Mendora Pro includes up to 200 AI actions per subscription period. Identifying an appliance, a preliminary assessment, a card scan, and a repairer search each count as one. Document scans count one AI action per selected photo or PDF page, up to six per request. Settings shows your usage and reset date.
• Tap Restore Purchases to recover an active subscription bought with the same Apple ID.
• Manage or cancel your subscription from your Apple account subscription settings.

9) Backup, Export and Sharing

• Settings › Backup & Restore exports your data as a backup file through the iOS Share Sheet, including attached photos and documents.
• You can import a Mendora backup from this device; Mendora checks for likely duplicates and lets you merge or replace.
• Sharing a repair pack sends it to the app you choose.

10) Storage and Theme Colour

• Settings › Storage shows how much space photos and documents use and can remove files no record points at.
• Settings › Theme colour changes the app's accent colour (default teal).

11) AI Accuracy and Safety

• AI output can be incomplete, inaccurate or misread.
• The assessment is not a professional diagnosis. Always verify the appliance, the documents and the safety of any work.
• Do not attempt repairs you are not qualified and licensed to do — especially anything involving gas, electricity, pressurised water or heat.
• For safety-critical, electrical, gas, plumbing, structural, warranty or high-risk work, contact a qualified professional. Mendora is not responsible for injury, damage, loss or other consequences from relying on AI-generated repair guidance.
• Do not rely solely on Mendora or AI output for safety-critical, financial or legal decisions.

When Contacting Support

• Device model and iOS version.
• Mendora app version and build number (Settings › About).
• What happened and what you expected.
• Screenshots and any error message.
• If AI-related: whether it happened during identify, assessment, invoice / card scan, or repairer search.
• For purchase issues: Apple ID region and approximate purchase time.

Developer

MAX AI Studio

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